” I would just like to say a massive thank you for delivering our oil today. I only ordered last night as we shamefully ran out and that prompted me to pay my last bill which was even more shamefully overdue. There was an issue with delivery due to this but after a conversation with a very kind lady this morning my wife has rang to say that the ‘hero of the hour’, Brian, has delivered the oil. We have 3 children and this weekend would have been a very unpleasant one if not for your service and understanding. Many thanks.” Julian

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